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For ecommerce

Add a customer phone line without staffing a phone queue

Give shoppers a number to call. Every voicemail is automatically transcribed and emailed, so your team replies the way it already does.

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No credit card required.

Sound familiar?

Some customers want to call, but your support runs on email. Recorder turns their calls into written messages.

How Recorder handles the calls

Scenario 1

A customer calls about an existing order

The greeting asks for the order number, so you can check it before replying.

Scenario 2

A shopper has a product question

They explain it in their own words instead of a contact form.

Scenario 3

A delivery or return issue needs research

The transcript is your starting point while you check tracking and history.

Start with an order-ready greeting

Swap in your brand and a reply time your team can meet.

Open the complete greeting guide
“Thank you for calling [Brand]. We provide customer support by email so we can respond accurately. Please leave your name, email address, and a brief description of how we can help. If you are calling about an existing order, include your order number. We will reply by email within [response window]. Please do not leave payment-card information.”

What you get

Custom greeting

Ask for support-ready details

Your greeting asks for the reply email, order number, and issue.

Explore custom greeting

Dedicated number

A number on your help page

Publish a store number without exposing anyone’s personal phone.

Explore dedicated number

Add live coverage only when the workflow needs it

Start with voicemail. Add live answering later without changing your number.

Is Recorder the right fit?

Good for

  • Teams whose support already runs on email or chat.
  • Teams that can reply to voicemail within a stated window.

Not built for

  • Callers who expect an immediate live answer.
  • Calls that must trigger order lookups, tickets, refunds, or changes.

Start with the Solo plan

A custom greeting, emailed transcripts, and one dedicated number. No contact centre required.

Try Solo free Compare all plans

Frequently asked questions

Related business phone use cases

Give your business calls a place to land

Free for 7 days. No credit card.

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